Shipping policy

PREPARATION & DELIVERY TIMES

Bellutia undertakes to prepare and ship your order within an average of 1 to 3 working days of your order being confirmed.

The indicative delivery times after shipment are as follows:

  • Metropolitan France: 7 to 9 working days

  • European Union and international: 7 to 9 working days

These times may be longer during busy periods (sales, Christmas, Black Friday, etc.) or in exceptional circumstances (strikes, bad weather, etc.). Bellutia cannot be held responsible for delays attributable to carriers.

Once your order has been shipped, you will receive a tracking number by email.

PRODUCT AVAILABILITY

If an item is unavailable after your order has been confirmed, Bellutia will inform you as soon as possible. You can then either:

  • Keep your order with a longer delivery time,

  • Or cancel your order and receive a full refund within a maximum of 14 days, in accordance with Article L216-3 of the French Consumer Code.

FAILED DELIVERY / RETURNED PARCELS

If a parcel is returned to Bellutia for the following reasons:

  • Not collected from the pick-up point within the time allowed

  • Incomplete or incorrect address provided by the customer

Bellutia may ask you to pay new delivery charges for reshipment. If delivery fails a second time, the order will be considered abandoned and no refund will be made.

RIGHT OF WITHDRAWAL & RETURNS POLICY

Statutory right of withdrawal

In accordance with Articles L221-18 to L221-28 of the French Consumer Code, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to give reasons for your decision or bear any costs other than those provided for by law.

To exercise this right, you can contact our customer service at the following address: contact@bellutia.eu

Products must be returned in their original condition and complete (unworn, unwashed, with their original tags and packaging).

Exception for hygiene reasons: In accordance with Article L221-28 5° of the French Consumer Code, items that cannot be returned for reasons of hygiene or health protection (such as socks or underwear) are not eligible for return or exchange.

Commercial policy: free exchanges within 30 days

Beyond the statutory right of withdrawal, Bellutia offers you an extended 30-day commercial policy to exchange your order, provided that the products meet the following criteria:

  • Products unworn, unwashed and undamaged

  • Products in their original condition, with their individual packaging, the outer packaging and the tags intact.

  • The new size requested may not be more than 2 sizes below or above the size originally ordered, to prevent abuse.

  • One exchange per order (unless the error is ours): include all the items you want to exchange in a single request.

We cover the cost of the new shipment and will offer you an exchange.

In the event of abuse or repeated non-compliant returns, Bellutia reserves the right to refuse any return request or future order.

COUNTRIES SERVED

Bellutia delivers to metropolitan France, within the European Union and internationally.

SHIPPING COSTS

Shipping costs are calculated automatically when you place your order, according to the destination and the delivery method chosen.

For deliveries outside the European Union:

Customs duties, local taxes or additional charges may be applied by the customs authorities of the destination country. These charges are payable exclusively by the customer.

United Arab Emirates: customs duties and taxes are included in our prices, so there is nothing to pay on delivery. Shipping costs AED 20 and is free from AED 335. Large orders may be sent in several parcels, each with its own tracking number.

If delivery is refused or the parcel is returned for a reason that is not due to an error by Bellutia, the original shipping costs will not be refunded.

RECEIVING YOUR PARCEL

We recommend that you carefully check the condition of the parcel on delivery. If you notice a problem (parcel opened, product missing or damaged), it must be reported to the carrier immediately and to our customer service within 48 hours.