Returns Policy – Bellutia

At Bellutia, we want to offer you a simple, risk-free shopping experience. You therefore have 30 days from receipt of your order to request a return or an exchange, under the conditions set out below.

1. Statutory right of withdrawal (14 days)

In accordance with Articles L221-18 et seq. of the French Consumer Code, you have 14 days from receipt of your order to exercise your right of withdrawal. To exercise this right, contact our customer service at contact@bellutia.eu to receive the return instructions.

• For a size exchange: (no change of colour), limited to two sizes above or below the size ordered, to prevent abuse.
  One exchange per order (unless the error is ours): include all the items you want to exchange in a single request.
  Size exchanges are free: we cover the return label and the reshipment.

• For a refund: The direct cost of returning the goods is borne by you: you can send the parcel back by your own means, with the carrier of your choice, or use our prepaid label, which costs between €6 and €16 depending on the weight of the parcel. Once the item has been received and inspected, the amount paid will be refunded, less the cost of the prepaid return label, within 14 days.

2. Extended commercial policy (day 15 to day 30)

Beyond the 14-day statutory period and up to 30 days after receipt of your order, Bellutia gives you the option of returning or exchanging your items under the following conditions:

• For a size exchange: (no change of colour), limited to two sizes above or below the size ordered, to prevent abuse.
  One exchange per order (unless the error is ours): include all the items you want to exchange in a single request.
  Size exchanges are free: we cover the return label and the reshipment.

• For a refund: only for items that were not on sale or on promotion. The direct cost of returning the goods is borne by you: you can send the parcel back by your own means, with the carrier of your choice, or use our prepaid label, which costs between €6 and €16 depending on the weight of the parcel. The amount paid will be refunded, less the cost of the prepaid return label.

Sale or promotional items are only eligible for an exchange or a store credit, with no possibility of a refund.

3. Return conditions

To be eligible for a return or an exchange:

• The item must be unworn, unwashed and unused.

• It must be returned in its original condition, with the individual packaging, the outer packaging and the tags intact.

• It must be accompanied by proof of purchase (confirmation email or invoice).

Items must be repacked exactly as you received them: each item in its individual packaging, then everything together in a shipping package.

A return made between day 15 and day 30 in which the items are not properly repacked may be refused, or accepted with a repacking fee of €2 per item concerned, deducted from the amount refunded.

Under the 14-day statutory right of withdrawal, no flat-rate fee is applied: if an item comes back to us creased, soiled, misshapen or with a collar that has lost its shape to the point that it can no longer be sold as new, a deduction corresponding to the observed loss of value may be applied, based on photos taken on receipt.

Returns must be made after contacting our customer service at contact@bellutia.eu.

Exception for hygiene reasons: In accordance with Article L221-28 5° of the French Consumer Code, items that cannot be returned for reasons of hygiene or health protection (such as socks or underwear) are not eligible for return or exchange.

Exception for digital products (ebooks): In accordance with Article L221-28 13° of the French Consumer Code, the right of withdrawal cannot be exercised for digital and intangible content whose performance has begun before the end of the withdrawal period. By confirming your order for a digital product (ebook), you expressly waive your right of withdrawal. Consequently, these products can be neither refunded nor exchanged once the download link has been sent.

Return costs for certain destinations: By way of exception, for orders delivered to Luxembourg, Switzerland and the French overseas departments and territories (DOM-TOM), all return costs remain the sole responsibility of the customer.

Please do not send items back directly to the manufacturer.

4. Refunds

As soon as your return has been received and inspected, we will send you an email confirming receipt of the item and the approval or refusal of the refund according to the return conditions.

The amount of the items received will be refunded to your original payment method, after deduction of the cost of the prepaid return label (€6 to €16 depending on weight), if you used it.

Requests to change colour (without a product defect) are not eligible for exchange and follow the return procedure (charges apply).

Late or missing refunds:

• First check your bank account.

• Then contact your bank or card issuer.

• If you still have not received anything, contact our customer service at contact@bellutia.eu.